Waiting for the phone to ring is so frustrating. Customers don’t want to wait for a human to answer their call, but they want to be heard.
If only a tool could provide a personal customer service experience for your customers and save you the headache of waiting for the phone to ring? That’s HelpSpace.
Introducing HelpSpace.
Hey business owner, I’m Akram; Here, I’ll disclose HelpSpace – a customer service tool.
What is HelpSpace?
HelpSpace is a customer service tool that helps you simply provide customer support.
You can use text templates and share solutions from your knowledge base to make your work easy.
HeplSpace allows you to eliminate the confusion and hassle while shifting between channels to communicate with customers.
In short, you can find all your customer email addresses in one inbox to speed up your customer support rate.
HelpSpace lets you serve your customers quickly, conveniently, and customer-friendly.
You can integrate it with your favorite web apps such as Salesforce, Slack, Google Sheets, and Hubspot.
Let’s reveal the features of HelpSpace.
HelpSpace Unique Features
Using HelpSpace, you will be benefited from a team inbox, an intuitive interface, self-service sites, and multiple inbound channels.
Here are four key features I discussed below;
Tickets
HelpSpace lets you collaborate on incoming messages in one dashboard.
Shared Inbox: You can pipe all channels into your unified inbox that ensures no message is misplaced or unanswered.
Quick Replies: You don’t need to type the same response repeatedly. Instead, you can create quick replies to increase your response time effortlessly.
Team Collaboration: HelpSpace lets you respond to your unified inbox customer queries to avoid duplicate or repetitive replies.
Integrated Docs: You can use the reply editor search bar to look for relevant articles and link to them directly when responding to customers.
Rules & Automation: HelpSpace allows you to personalize your inbox by filtering inbound messages as per specific rules. You can assign teams, tags, and agents or direct the customers to self-service sites.
Internal Notes: HelpSpace lets you add internal notes to help agents better understand and resolve the problem efficiently.
Widgets
HelpSpace’s Widgets features bring your visitors right into your lead funnel.
You can integrate them into your website to gather potential leads.
Widget’s features;
Customizability: You can fully customize your widgets and blend in with your brand’s theme.
Here you can change the style, logo, colors, and more.
Article Searching: You can link widgets to your self-service sites and make the Docs more accessible for your customers.
Contact Form: HelpSpace’s Widgets allow your customers to contact you promptly by showing every page’s contact.
Docs
HelpSpace lets your customers resolve queries themselves using their three types of docs. Like; Help-Center, Documentation, and Blog.
Customizability: Fully customizable docs help you to appear unique and impressionable. For example, you can match the Docs colors to your brand theme or spice things with their advanced CSS.
Feature-rich Editor: HelpSpace’s Docs editor comes with all you need to curate a helpful text-nothing less, nothing more.
You can use desired options to create a matter-of-fact post for your customers.
Reports
Last but not least, HelpSpace provides you with insightful analytics that makes your data-driven improved.
It helps you enhance customer satisfaction by visualizing your performance and supporting your success rate effortlessly.
Report Summary: You will get a summarized overview of your team’s proactiveness. You can track your opened, closed, and pending tickets in one place.
Open & Closed Graph: You can view open and closed tickets as a graph. You can monitor the new and resolved tickets.
High Volume Customers: HelpSpace lets you find customers who need an extra hand by checking the number of recently initiated tickets.
HelpSpace Pricings
Use HelpSpace and simplify your customer support better than before.
HelpSpace comes with four pricing plans;
Starter, Team, Advanced, and Business.
Starter Plan $25/mo:
- 2 Users Inclusive
- 2 Email Channels
- 1 Docs Site
- Rules & Automation
- Unlimited Customers
- Web Widget
Team Plan $49/mo:
- 4 Users Inclusive
- 4 Email Channels
- 2 Docs Sites
- Rules & Automation
- Unlimited Customers
- Web Widget
Or, Get HelpSpace Lifetime Deal from Appsumo only for $99.00.
HelpSpace Lifetime Deal – Appsumo
Using HelpSpace, you can increase customer support response rate and satisfaction.
GET A LIFETIME PURCHASE OF $99.00 $480.00
- Lifetime access to HelpSpace Plan
- Everything HelpSpace Plan Features +
- 2 Users
- 2 Email Channels
- 2 Knowledge Bases (Docs)
- Zapier Integration
Get an Extra 10% OFF HelpSpace Lifetime Deal – Appsumo
Follow the instructions below if you want to get an extra 10% OFF HelpSpace Lifetime Deal on Appsumo.
- Click here to go to the “HelpSpace Lifetime Deal Appsumo” page.
- Wait till the discount popup appear.
- Enter your Email.
- Check your email inbox to get an extra 10% OFF.
- Only for the first order.
Final Verdict
HelpSpace allows you to manage all your customers and important messages in one place without switching tabs.
It eliminates the confusion and hassle of shifting between channels to communicate with customers effortlessly.
Note: Most deals are out of stock within a week of coming to Appsumo. So take it now if you need it. Also, check the amazing deal of Seers amazing tool.
